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Water and fire damage dispatch for northern Arkansas, from the White River to the Mississippi

Dispatch — Jonesboro and West Memphis

(870) 744-0364 Craighead, Crittenden

What a fire leaves behind in Bono

Nine miles of US-63 separate Bono from Jonesboro's seven fire stations, and Bono's own department at 102 Shelly Street is a volunteer outfit. That arithmetic shows up in the damage. A rural fire has more time to work before water reaches it, so more of these jobs involve framing and roof structure than finishes alone.

(870) 744-0364

One number, one county. That is the whole routing rule on this site.

Only fire damage is covered in this county. That includes the hose water and the ventilation cuts that come with a fire, but not a plumbing failure on its own.

Burning is the ignition source that repeats

Northwestern Craighead County is farm country with a channelized river running through it, and the fires that recur here start outdoors before they involve a building. Agricultural land clearing and debris burning are the main regional ignition sources the county's departments respond to seasonally. When conditions get dry and windy, the county issues a ban, as Craighead and its neighbors did in the spring of 2026 with the Arkansas Forestry Division's statewide wildfire risk at moderate.

The pattern that produces a restoration job is predictable: a burn pile that was fine an hour ago, a wind shift, grass, then a shed, then eaves. By the time it reaches the house the fire is coming from outside and above, which is a different damage profile from a kitchen fire and usually means sheathing and soffit work.

  1. You callOne number per county. The dispatcher takes the address, the ZIP and a short description of what happened.
  2. A local crew calls backAn independent restoration contractor already working that county rings you directly and sets a time.
  3. They look, then scope itNothing is priced from a phone call. The crew walks the building, takes readings, and writes a scope you can hand to your adjuster.

ZIP codes this page dispatches

72416

The ZIP codes shown are the ones purchased for this county. Nothing outside them is dispatched from this page.

What extra minutes do to a structure

Fire roughly doubles what it involves as time passes, and the first thing it takes once it is past the room of origin is the space above the ceiling. A fire that gets into an attic spreads laterally across the whole footprint of the house with nothing to stop it, and it does that out of sight of anyone standing in the yard.

Practically, that means Bono jobs more often begin with an engineer's or an adjuster's question about whether rafters and top plates are sound rather than with a question about carpet. Charred framing that has lost section has to be replaced. Framing that is only surface-charred is often cleaned and sealed instead, and telling the two apart is a measurement, not an opinion.

Ground conditions here

  • Bono Fire Department, a volunteer/rural department, is headquartered at 102 Shelly Street.
  • Bono is part of the Jonesboro Metropolitan Statistical Area and sits outside Jonesboro CWL's service territory, in Craighead Electric Cooperative's rural coverage area.
  • Bono lies in northwestern Craighead County about 8 miles northwest of Jonesboro along US-63, at 262 feet elevation; it grew as a railroad town on the Kansas City, Fort Scott and Memphis Railroad after 1883.

The cooperative's part in it

Bono is on Craighead Electric Cooperative, not Jonesboro City Water and Light. The cooperative maintains more than 4,800 miles of rural distribution line and 18 substations across seven counties, and it has been at it since it energized its first lines in November 1938.

Two things follow. Downed rural lines after a wind event are themselves a fire risk, which is why storm season and fire season overlap here. And after a house fire, the meter and service equipment have to be dealt with before interior work restarts, so the reconnection schedule tends to set the pace of the first week.

Scope, honesty and the county's limit

A fair scope on a Bono house separates three things: what burned, what the smoke reached, and what was already tired before the fire. Insurers pay for the first two. Pretending the third belongs in the claim is how disputes start, and it is not a good way to begin a job with someone whose house just burned.

Craighead County is a fire-only county on this site. Water damage of any kind here has no line of coverage, and this page will not imply otherwise.

Before you call

Can charred framing be left in place?

Sometimes. If the char is shallow and the member still has its structural section, cleaning and sealing is common practice. If it has lost depth, it comes out. The decision is made by measuring remaining sound wood, not by how it looks from a distance.

The fire started in a burn pile. Does that change the claim?

That is between you and your carrier, and the answer often turns on whether a burn ban was in effect. A restoration contractor documents the damage and does not adjudicate cause.

How long does an attic fire job take compared with a kitchen fire?

Considerably longer, because the work is structural and sequential. Framing repairs, then insulation removal and replacement, then ceilings, then finishes, with drying and inspection points in between. A kitchen fire that stayed in one room can be a matter of days.

Does Bono have its own restoration shop?

No. The contractor who returns a call at a Bono address drives to it. Jonesboro is nine miles south on US-63, which is the practical staging point for most of northwestern Craighead County.

The same job in nearby towns

Nearby on this site

The rest is decided at the address, by someone standing in the room.

Call (870) 744-0364Jonesboro and West Memphis · day or night