Information taken on a call, and what happens to it

Reporting a water or fire loss means handing over an address and a phone number at a bad moment. This page sets out what is collected when you call or submit a form, who receives it, how long it is kept and how to have it removed. It is short because the practice is simple.

What is collected

A dispatch call or form collects the information needed to route the job: your name, a callback number, the property address, the county and town, a description of what happened, and any email address you provide. Nothing else is asked for. There is no request for a Social Security number, a date of birth, a bank account or a payment card on this line, and there is no reason for anyone calling on its behalf to ask for one.

Ordinary web server records are also kept for pages on this site, of the kind any host produces: the page requested, the time of the request, a browser type and a network address. Those records are not tied to a dispatch call.

1. You callOne number per county. The dispatcher takes the address, the ZIP and a short description of what happened.
2. A local crew calls backAn independent restoration contractor already working that county rings you directly and sets a time.
3. They look, then scope itNothing is priced from a phone call. The crew walks the building, takes readings, and writes a scope you can hand to your adjuster.

Who receives it

Call details are passed to the independent restoration contractor covering the county and type of damage involved, so that they can return the call. In Craighead County that means a fire contractor, in Baxter, Crawford and Franklin a water contractor, and in Crittenden County one or the other depending on the loss. Nothing is passed to a contractor outside the relevant county.

Information collected here is not sold, rented or traded to marketing lists, data brokers, or lead resellers outside that routing. It may be disclosed where the law requires it, such as a lawful subpoena or court order, or where it is needed to respond to an emergency involving a risk to someone's safety.

How long it is kept, and how to remove it

Dispatch records are kept only as long as they serve a purpose: routing the call, answering a follow-up question about it, and meeting any record-keeping obligation that applies. After that they are deleted. Server logs age out on the host's own schedule.

To ask what has been kept about you, to correct it, or to have it deleted, write to the dispatch email address on the contact page with the phone number or address you used. Once your details have been passed to a contractor, that company holds its own copy under its own policy, and a deletion request to them is separate from one made here.

Cookies, tracking and children

This site uses only what is needed to serve the pages and to count traffic in aggregate. Most browsers allow cookies to be blocked or cleared, and blocking them does not prevent any page here from being read. No advertising profile is built from your visit.

This site is not directed at children and does not knowingly collect information from anyone under thirteen. If such information reaches the dispatch line by accident, a request to the dispatch email address will have it deleted.

Changes to this page

If this practice changes, the text on this page changes with it, and the version you are reading is the one that applies. Nothing here creates a contract, and nothing here overrides the separate privacy practices of the independent contractor who returns your call. Their handling of your information is governed by their own policy, which is worth asking about when they call.

What happens next is a contractor's call, made at the building with a meter in hand.