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Water and fire damage dispatch for northern Arkansas, from the White River to the Mississippi

Dispatch — Jonesboro and West Memphis

(870) 744-0364 Craighead, Crittenden

A county seat that grew eighteenfold and kept its water problem

In 1940 this was a courthouse town of 758 people. By 2020 it held 13,752, spread across 20.04 square miles of former farmland along the interstate corridor. Almost everything standing in Marion today was built after the levees were finished, which shapes what goes wrong in these buildings and what it takes to put them right.

(870) 744-0364

Speak to a dispatcher now and to the crew that is actually coming shortly after.

Incorporated, disincorporated, incorporated again

Marion first became a city on April 19, 1851, lost its incorporation during the Civil War, and got it back in 1868 and once more on March 5, 1896. It has been the seat of Crittenden County since the county was formed. The fourth courthouse, completed in 1911, still stands on the square and is listed on the National Register of Historic Places.

Geography did the rest. The city sits about two miles north of the I-40 and I-55 interchange, is cut through by I-55 and US-61, and carries US-64 as its main east-west street. West Memphis is 5.5 miles away and Earle 16.2 miles west, which puts 72364 within a short drive of both, and both of those towns carry the same water-and-fire coverage this one does. That position turned a small county seat into a commuter and distribution town: a Family Dollar distribution center operates here, and the Hino Motors auto-parts plant ran until its closure was announced in June 2024, a loss of roughly 1,300 jobs.

  1. You callOne number per county. The dispatcher takes the address, the ZIP and a short description of what happened.
  2. A local crew calls backAn independent restoration contractor already working that county rings you directly and sets a time.
  3. They look, then scope itNothing is priced from a phone call. The crew walks the building, takes readings, and writes a scope you can hand to your adjuster.

The ZIP codes on this page

72364

If your ZIP is on this list, the call routes. If it is not, say so and the dispatcher will tell you straight away.

Levees that held, and a city that flooded anyway

The town's first levees went up in the 1850s at about three feet high and failed in the floods of 1858 and 1859. The rebuilt system overflowed in 1912. It survived the two disasters that defined the Delta, 1927 and 1937, and by any engineering measure it worked. Marion still went under in 1964 and again in 1987.

That record is the most useful thing a Marion property owner can know. A levee keeps the river out of the protected area. It does not remove the rain that falls inside the protected area, and on ground at 213 to 225 feet with essentially no fall, rainfall has to be carried away by ditches, culverts and pumps that can be overwhelmed. Nearly every wet building here is a rainfall, roof or plumbing story rather than a river story.

Local background

  • Marion has served as Crittenden County seat since the county's formation, sitting about two miles north of the I-40/I-55 interchange, itself bisected by I-55 and US-61, with US-64 as the main east-west route through downtown.
  • Marion's earliest levees, built about three feet high in the 1850s, failed during the floods of 1858-1859, and the original levees also overflowed in the 1912 flood.
  • Marion's levee system survived the major floods of 1927 and 1937 but the city was still inundated in 1964 and again in 1987.
  • The fourth Crittenden County Courthouse, completed in Marion in 1911, is listed on the National Register of Historic Places.

Post-war construction, and what it means for a loss

A city that grew from 758 residents to 13,752 built most of its housing in the second half of the twentieth century and later, which in this part of Arkansas means slab-on-grade, wood frame, brick veneer, fiberglass batt insulation and attic-mounted air handlers. Those buildings dry more predictably than plaster-and-lath houses, but they hide water in specific places: under vinyl plank flooring, behind the toe kicks of particleboard cabinet bases, and in the bottom band of drywall where the plate stays damp long after the surface reads dry.

The older square is the exception. Downtown Marion is where the city's worst fires happened, and it still holds the building types that made them bad. Records kept by the fire department describe a June 4, 1875 blaze that took eight buildings including the courthouse and post office, a November 19, 1896 fire that leveled a wooden business block on the east side of the square, a February 2, 1899 fire called the most destructive the city had ever experienced, and an October 10, 1923 basement fire at the Cline-Vick Drug Store that did $180,000 of damage to the buildings around it. Attached commercial buildings share the fire and the smoke.

Water, power and weather

Marion Waterworks draws from four wells pumping the Wilcox Group Aquifer and buys additional treated water from West Memphis Utility, disinfecting with chlorine at an average of 1.47 parts per million and adding fluoride at an average of 0.82. Entergy Arkansas serves the city and the rural county outside the West Memphis municipal footprint.

Winter is an infrequent but disruptive variable. Memphis International Airport, just across the river, averages 2.7 inches of snow and 2.6 days a year with a tenth of an inch or more. A place that sees ice that rarely does not build for it, which is why a single hard freeze produces a run of burst supply lines in attics and exterior walls across a town like this one.

The river's oldest fire lies a few miles from here

Just outside town, near Mound City, the steamboat Sultana lies about 32 feet under a soybean field. It exploded and burned at roughly 2 a.m. on April 27, 1865 with an estimated 1,164 dead, the worst maritime disaster in United States history, and the river has since moved so far west of the wreck that the site is now farmland on the Arkansas side.

It is a reminder of how this landscape works. The Mississippi has abandoned channels all through Crittenden County, and the ground people build on today was riverbed not very long ago. Marion has its own water damage page and fire damage page on this site, with narrower pages under them for storm water, sewer backups and fire repair work.

Pages for Marion

Water Damage Restoration

Every water damage call we route in Marion.

Fire Damage Restoration

Every fire damage call we route in Marion.

Storm and Tornado Water Damage

Roof, window and wind-driven rain damage after a storm passes.

Sewer Backup Cleanup

Contaminated water, and the rules that change because of it.

Fire Damage Repair and Rebuild

After demolition and cleaning, putting the structure back.

Common questions

Marion is behind a levee. Why would a house here take water?

Because most water in this city never touches the river. The levees held in 1927 and 1937 and the town was still inundated in 1964 and 1987. Rain that falls inside the protected area, a roof opened by wind, or a supply line that fails in a wall accounts for the overwhelming majority of calls.

Does the line handle both water and fire in Marion?

It does. Crittenden County is set up for both, which is not the case in most of the counties this site covers, so a caller here does not need to sort the loss into a category before picking up the phone.

My house was built in the 1990s off the interstate. Is that easier to dry?

Generally yes. Modern slab construction with drywall and batt insulation responds well to controlled drying, and there is no plaster or lath to work around. The catch is engineered flooring and particleboard cabinetry, which absorb water quickly and rarely come back.

How far is a crew coming from?

West Memphis is 5.5 miles away by US-64 and AR-77, and Earle is 16.2 miles west. Travel inside Crittenden County is short and the flat highway grid makes it predictable, though after a widespread storm the constraint is crew availability rather than distance.

Is the old courthouse square different from the rest of town?

It is. The square holds attached commercial buildings of a kind that burned repeatedly in the nineteenth and early twentieth centuries, and shared walls still let smoke and moisture move between addresses. The subdivisions are freestanding and behave nothing like that.

More on this

Photograph what you can, move what is loose, and call the county number.

Call (870) 744-0364Jonesboro and West Memphis · day or night