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Water and fire damage dispatch for northern Arkansas, from the White River to the Mississippi

Dispatch — Jonesboro and West Memphis

(870) 744-0364 Craighead, Crittenden

Rain that falls inside the levee ring

The hard rains here do not drain, they wait. Marion covers 20.04 square miles of ground between 213 and 225 feet with no meaningful slope anywhere in it, so a storm that dumps faster than the ditches and culverts can carry backs up in yards, streets and parking lots until the system catches up.

(870) 744-0364

You will not be asked for an email address before anyone talks to you.

The town's own record on this

Marion's levees came through the 1927 and 1937 floods, the two events that broke much of the Delta. The city was nonetheless inundated in 1964 and again in 1987. Being inside a protected ring changes where water comes from, not whether it arrives, and the 1987 season made the point twice over: a tornado came through the county in December of that year, and eleven days later twelve inches of rain fell on ground and buildings that were already opened up.

That two-stage pattern is what a storm call in this area usually turns out to be. Wind takes shingles, lifts a section of roof edge, breaks a window or drives rain sideways under siding, and then the real damage arrives with the water that follows through the opening, sometimes during the same system and sometimes days later.

  1. You callOne number per county. The dispatcher takes the address, the ZIP and a short description of what happened.
  2. A local crew calls backAn independent restoration contractor already working that county rings you directly and sets a time.
  3. They look, then scope itNothing is priced from a phone call. The crew walks the building, takes readings, and writes a scope you can hand to your adjuster.

ZIP codes covered here

72364

The list below is exact. A neighboring ZIP that is not on it is not covered from this page.

What happens to a brick-veneer slab house

Most of Marion is postwar and later construction: slab, wood frame, brick veneer, batt insulation, attic air handler. Wind-driven rain gets in at the roof-to-wall junction, around vents and at window heads, then travels along the top plate before it appears on a ceiling somewhere entirely different from where it entered. The stain on the drywall is rarely above the leak.

The first job is closing the opening, and a well-fastened tarp beats a hurried partial repair while more weather is in the forecast. After that, wet batt insulation comes down, saturated ceiling board comes down, and cavities are opened for airflow. Water that ran through an attic and through insulation is not clean by the time it reaches a living space, so what absorbed it is removed rather than dried.

Water that arrives across the yard at grade during a street backup is treated as grossly contaminated. Carpet and pad go, the wall base is opened, and the slab and framing are cleaned and dried. Photographs taken before anything is moved are worth as much to the claim as anything the crew does afterward.

Facts a crew would want to know

  • Marion's levee system survived the major floods of 1927 and 1937 but the city was still inundated in 1964 and again in 1987.
  • The fourth Crittenden County Courthouse, completed in Marion in 1911, is listed on the National Register of Historic Places.
  • Auto-parts manufacturer Hino Motors operated a plant in Marion until announcing its closure in June 2024, a loss of about 1,300 jobs; a Family Dollar distribution center also operates in the city.

Working the drying in Delta air

Opening windows to dry a building is a habit from other parts of the country. In this county the outside air often carries more moisture than the air inside, so the practical method is to close the building, run dehumidification and use air movers to carry moisture from surfaces to the machines. Power matters here too, since Entergy Arkansas serves this city and a storm big enough to open roofs is usually big enough to take lines down; generator capacity sometimes determines the drying schedule.

Readings, not appearance, end the job. Wood framing, subfloor and drywall are metered against an unaffected reference in the same house, and the equipment stays until the numbers agree.

Answers to the usual questions

Water backed into the garage from the street. Is that covered like a roof leak?

Coverage differs by policy, and surface water reaching a building from outside is often treated separately from wind-driven rain through a roof opening. Document both the source and the path with photographs, and ask the adjuster the question directly rather than guessing.

The ceiling has a brown ring but feels firm. Wait or open it?

Check above it before deciding. If the insulation over that spot is dry and the stain is old, it may only need sealing and paint. If the insulation is wet or the ring is growing, the board comes down, because a wet ceiling assembly does not dry from below.

How long should a tarp stay on?

Until a permanent roof repair is scheduled and materials are on hand. In a busy storm season that can be weeks, so the tarp needs to be fastened properly rather than weighted down. A loose cover in the next wind event puts you back where you started.

Is standing water in the yard a sign of a foundation problem?

Usually not, in this soil. Sharkey clay drains slowly and flat ground holds water by design. What matters is whether the grade sends it toward the slab and whether the downspouts discharge far enough out, and both of those are cheap to fix compared with anything structural.

Nearby towns on this line

Also worth reading

What happens next is a contractor's call, made at the building with a meter in hand.

Call (870) 744-0364Jonesboro and West Memphis · day or night